General terms of Use the Mountain Hotels 

Early check-in / late check-out is available upon request, subject to the hotel availability.

No, parking spaces cannot be reserved in advance at the Mountain Hotels. However, there are parking spaces available at all hotels which can be used for a an extra fee. Please book the parking space at the reception during check-in.

Yes, Mountain Hotels provide free internet/WiFi for all guests.

• Connect to MountainPublic_HOTSPLOTS.
• Wait for the pop-up window and register for free.
• If no pop-up window opens, go to freelogin.ch in your browser.
• Log in for free.

All information about the Davos Klosters Premium Card can be found with one click.

For hygiene reasons, pets of any kind are not allowed at Mountain Hotels during the winter.

You agree to the terms and conditions with every booking by written confirmation, telephone, electronicly or in person. The terms and conditions can always be retrieved on the website.

Prices may be changed in the event of newly introduced or increased government levies, changes in exchange rates as well as clearly explainable printing errors.

Special children's rates apply to children up to the age of 17. The child discount is only valid in an extra bed and in the parents' room and cannot be claimed for single use by an adult. The age at the time of booking applies. For verification purposes, the staff on site may request identification. If the age does not match the booking, the actual valid prices will be charged on site.

Package and hotel bookings by individuals:

• Changes / cancellations up to 15 days before arrival: Free of charge (see GTC regarding deposit paid).
• Changes / cancellations 14 - 8 days prior to arrival: 50 % of the package price
• Changes / cancellations 7 - 1 day before arrival: 80 % of the package price
• No-show or cancellation of the arrangement: 100 % of the package price

Package and hotel bookings for groups (8 persons or more):

• Changes / cancellations up to 31 days before arrival: Free of charge (see GTC regarding deposit paid).
• Changes / cancellations 30 - 15 days before arrival: 50 % of the package price
• Changes / Cancellations 14 - 1 day before arrival: 80 % of the package price
• No-show or cancellation of the arrangement: 100 % of the package price

Cancellation fees may be covered by a cancellation insurance, if the guest has signed such an insurance before the booking.

Yes, another person is accepted, if she/he takes over the existing reservation under the same conditions. The hotel must be notified of the substitute person early before arrival. The original guest remains to be the contractual partner and takes over all liabilities.

Yes, in the event of force majeure such as political unrest, strikes, catastrophes, etc., cancellations may be made by the Mountain Hotels due to safety reasons.

No, disruptions such as noise and/or operational restrictions do not entitle guests to any compensation or refund.

Special children's rates apply to children up to the age of 17. The child discount is only valid in an extra bed and in the parents' room and cannot be claimed for single use by an adult. The age at the time of booking applies. For verification purposes, the staff on site may request identification. If the age does not match the booking, the actual valid prices will be charged on site.

Claims must be made in written form to the hotel immediately, at the latest within 2 weeks after return.

Mountain Hotels shall not be liable to the guest if the non-fulfilment or insufficient fulfilment of the contract is due to the guest's negligence, unforeseeable and unavoidable failures of a third parties or to force majeure.

No, the hotel room may only be used or occupied by the number of persons (including children) indicated on the confirmation.

The guest is liable for any damage unless he/she can prove that it occurred through no fault of his/her own. Damages must be reported immediately to the Mountain Hotels reception..

If a room key is lost, please inform the reception as soon as possible. If no one is available, please dial the emergency number of the hotel.

What are the consequences?

• If a guest has booked his/her stay including a ski pass, the keycard deposit of CHF 20.00 will be charged to the guest.
• If a guest has booked his/her stay without a ski pass, a deposit of CHF 10.00 will be charged.

For a new ski pass, the original receipt must be presented.

Please present your Mountain Hotels gift voucher at check-in for redemption or send us an e-mail in advance. It is not possible to redeem your voucher during the online booking process.

The validity of the gift voucher is one year from the date of issue.

Detailed information about ski pass regulations can be found in the general terms and conditions of the Davos Klosters Bergbahnen AG.

A contract comes into effect with every booking made in writing, by telephone, electronically or in person, and with the delivery of our booking confirmation.

Detailed information on data protection is recorded for the entire Davos Klosters Bergbahnen AG under the data protection ordinance.